Manage your account and password

You have one account for all your stores. Open it from the account menu at the top of the dashboard: My account for your profile and preferences, Security for your password and devices.

Sign in#

1. 01

   Step 1: Open the sign-in page

   Go to the sign-in page, type your Email and Password, then click Sign in.

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2. 02

   Step 2: Choose the store

   If you belong to more than one store, Choose a store appears; pick the store you want to work on.

After 10 wrong attempts the account locks for 15 minutes, and a “Too many attempts” message shows the time left.

If you forget your password#

1. 01

   Step 1: Ask for a reset link

   On the sign-in page, click Forgot password?, type your email, then click Send reset link.

2. 02

   Step 2: Choose a new password

   Open the link in the email within an hour, type a New password and Confirm new password, then click Change password.

Profile and preferences#

• Profile: your First name, Last name and Mobile number in international format, then Save profile. Your email is read-only with its Verified or Not verified status, and changing it goes through support.
• Preferences: Language and Theme (System, Light or Dark). They are yours alone and don't change the store's settings.
• Your stores: every store you belong to, with Switch to move to it.

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Security#

In Security, change your password under Change password by typing your Current password and then the new one; changing it signs you out on your other devices. Under Signed-in devices you see each device's browser, system and last activity, and you can Sign out one device or Sign out all other devices.