MovingChecked against the product on
Accept online card payments
Your ordering site takes card payments through Paymob on accounts in Egyptian pounds and through Moyasar on accounts in Saudi riyals, and the Moving team sets the gateway up for your account. At the till, “Card” is your branch's own card machine.
On this page
Before you start
- A merchant account with Paymob if your Moving POS account is in Egyptian pounds, or with Moyasar if it is in Saudi riyals.
- Your ordering site is running. See Take orders on your ordering site.
Online payment in Moving POS is for orders on your ordering site and for paying at the table. The guest pays on a secure payment page at the provider itself, then returns to their order page, and the order reaches the branch once the payment is confirmed.
The two providers
| Provider | Accounts | What the guest pays with |
|---|---|---|
| Paymob | In Egyptian pounds (Egypt) | A card on Paymob's secure page, plus other Paymob methods such as mobile wallets if the Moving team adds them from your Paymob account. |
| Moyasar | In Saudi riyals (Saudi Arabia) | mada, Visa, Mastercard and Apple Pay on Moyasar's secure page. The smallest amount paid online is 1.00 riyal; anything less is paid at the branch. |
How the guest pays
Step 1: The guest picks Card (pay now) under Payment at checkout.
This option shows only when the gateway is set up for your account; otherwise Cash on pickup/delivery is the only one.
Step 2: They go to the secure payment page.
Taking you to the secure payment page… appears, then they enter their card details on Paymob's or Moyasar's page, not on your site.
Step 3: They return to their order page.
Until the provider confirms the payment, the page shows Waiting for payment and a Retry payment button. The order doesn't reach the kitchen before confirmation.
Step 4: The payment is confirmed and the order reaches the branch.
The order is marked paid and shows at the till and in the back office with the payment method Online payment. If the payment is declined nothing changes, and the guest can try again.
Refunds
Refunds are made by hand in the provider's dashboard. When an order paid online is cancelled, its payment status shows Refund due; refund the guest from your Paymob or Moyasar dashboard. Word of the refund doesn't come back from the provider to Moving POS by itself.
Card at the till
Card in the till's Payment dialog means your branch's card machine, and the till doesn't connect to it. Staff run the card on the machine, then record the sale and, if they like, type the Card terminal reference (optional). The machine's totals are checked at shift close under Counted card terminal (EGP). Details in Take payment for an order.
Can I use Fawry, Kashier, Geidea or PayTabs?
No. The two gateways are Paymob for accounts in Egyptian pounds and Moyasar for accounts in Saudi riyals; there is no link with other gateways.
Can a guest pay by card from the table?
Yes, if the Moving team has turned on paying at the table for your account: the guest scans the table's code and pays the whole check or their share through the same gateway. Details in Let guests pay at the table.
Why is the order still Waiting for payment?
Because the provider hasn't confirmed the payment yet. The page updates within moments of paying, and the guest can press Retry payment.