Moving POSChecked against the product on
The customer: orders online and earns points
Your restaurant's customer's journey: they pick a branch and order on the ordering site, their order reaches the kitchen display, they follow its status, then earn loyalty points at the till and spend them, and join the Loyalty Garden and pay at the table where those are on.
On this page
Before you start
- An ordering site the Moving team set up with your account, an active branch and a priced menu — Take orders on your ordering site.
- For loyalty points, the garden and paying at the table: each switched on separately by the Moving team.
This journey is from the customer's side: what they see on your ordering site and at the till. Know it to train your team on what customers ask about.
They order on your site
Step 1: They pick a branch and browse the menu
They open the ordering site and pick under Choose your nearest branch, then browse the Menu with the same categories as the till and tap Add to cart with a Quantity and Preparation notes (optional). The prices are that branch's.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 1 —The site reads the menu from the back office; what you hide from the POS does not show here. Step 2: They check out
In Your cart they tap Continue to checkout: How would you like it? — Pickup from branch or Delivery with a Delivery zone and Full address — then Full name and Phone number, and Payment: Cash on pickup/delivery or Card (pay now) if you connected a payment gateway, a Coupon code if they have one, then Place order. No account is needed.
Step 3: Their order reaches the kitchen
The order shows on the branch's Kitchen display marked Online, and the kitchen accepts it with a Prep time (minutes). The walkthrough is Accept online orders at the branch.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 2 —From tapping Place order to showing here is a matter of seconds. Step 4: They follow its status
On their order page they see Order received, then Order accepted, then Being prepared, then Ready for pickup or On its way to you, with a Chat on WhatsApp button to your restaurant's number. A card payment that did not finish shows Waiting for payment and Retry payment — Accept online card payments.
They earn points and spend them
Step 1: They give their number at the till
At payment the cashier types the Guest mobile number and taps Look up: a new number opens an account with that very order, and the guest earns the order's points. Once the balance is enough the cashier spends it with Use … points as a discount on the order. Points only: no tiers and no referrals. The walkthroughs are Use points at the till and How loyalty points work.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 3 —One number for the guest across every branch and the ordering site. Step 2: They join the Loyalty Garden
If the Moving team switched it on: they ask the cashier for an Invite to the garden, scan the Garden pass with their phone camera, name their sprout and plant their points as seeds. What grows they exchange for vouchers the cashier redeems under Garden voucher › Redeem. The game and its management are in Run the Loyalty Garden.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 4 —The garden is a place to keep points, not to earn them; a seed costs its flower's value. Step 3: They pay at the table
If paying at the table is on: they scan the Scan to pay card on their table and see Your table, On your check and Still to pay, and tap Pay the check or Pay guest. It needs a connected payment gateway. The walkthrough is Let guests pay at the table.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 5 —One card per table, printed once and kept.
Does the customer need an account on the ordering site?
No. They enter their Full name and Phone number with every order and follow the order from its page.
Are there gold tiers or a reward for inviting a friend?
No. Loyalty in Moving POS is points earned with an order and spent as a discount, nothing more — How loyalty points work.
How does the customer pay by card on the site?
Through a payment gateway connected to your account: Paymob for Egyptian accounts and Moyasar for Saudi ones — Accept online card payments. Without one they see Cash on pickup/delivery only.