Moving Stores · 6 articles
Orders
Receive, prepare and deliver orders, create one by hand, print the documents, and handle returns and refunds.
- 01Find and manage your ordersThe order list gathers orders from the online store, the phone and the counter: narrow it with tabs and filters, find any order, act on many orders at once, and export them.
- 02Take an order from accepted to deliveredFollow an order through three statuses — order, payment and fulfilment — and move it step by step with the buttons on its page: accept, prepare, then ship, deliver or hand over at pickup.
- 03Create an order by phone or at the counterRecord an order for a customer who called or came to your shop: choose the customer, how they get it and the items, and the order is priced live until you place it.
- 04Print invoices and packing slipsPrint an order's invoice or packing slip on A4 or an 80 mm receipt, in the order's language, Arabic or English, for one order or fifty at once.
- 05Cancel an order or refund a paymentReject a new order or cancel one before it ships, refund the customer in full or in part, and follow manual refunds until they are paid out.
- 06Handle returnsReceive return requests from customers or start one on their behalf, follow it from approval and collection to inspection and refund, and set the return window in your return policies.