Moving POS: common questions

No. Every sale is a live call to the server, so if the branch loses its connection the till can't take orders until it comes back. What protects you: the till retries a sale automatically for about 4 seconds, confirming again within 15 minutes never creates a duplicate order, even after a reload, the cart stays on the device for 12 hours, and held orders are kept on the server. See when the internet drops.

Only receiving inventory transfers, where they are switched on for your account: marking a delivery arrived, counting it and commenting are kept on the device and sent when the connection returns. Sales, payments, shifts and clock-ins all need a connection.

It shows the connection state at the top. When the connection returns it reloads every active order, so no order is lost, only delayed. See the kitchen display.

Not to sell: the till, the back office and the kitchen display run in a current browser. Printing receipts and kitchen tickets directly needs the POS app on an iPad (iOS 17 or later), iPhone or Android device; in a plain browser, the system print dialog opens instead. The desktop app for Windows and Mac isn't ready for real use yet. See devices and apps.

A network thermal printer that speaks Epson ePOS or ESC/POS on port 9100, used from the POS app. The layout is for 80 mm paper; there is no layout for 58 mm paper. See receipt printers.

No. Each branch has one printer address, Receipt printer IP, and kitchen tickets print there too. One kitchen display device per branch can print online orders' tickets automatically.

Most likely the router gave the printer a new address. Reserve its address in the router's settings (DHCP Reservation), and check that the branch in the back office holds the same address. Details in receipt printers.

No. Card on the Pay screen records a payment taken on the branch's own card terminal, and the cashier can type its reference. Instapay works the same way.

Arabic and English in every app, laid out right to left in Arabic, and the choice is remembered on the device. The till and the ordering site open in Arabic; the back office opens in English until you change it. Some server messages and the device settings sheet in the iPad and iPhone app are in English only.

Egypt in pounds (EGP) or Saudi Arabia in riyals (SAR). The Moving team sets your account's country and currency at setup; there is no setting for them in the app.

Prices include VAT, at one rate for the whole business in VAT rate (%) in Settings: 0 to 30, with 14 by default in Egypt and 15 on Saudi accounts. There are no per-item rates and no exempt items. See business settings and tax.

No. Moving POS works out and shows VAT and exports sales records, but it sends nothing to the Egyptian e-invoicing system.

Yes, for Saudi accounts: Phase 2 (Fatoora) with simplified invoices carrying a QR code, switched on for your account by the Moving team. See ZATCA e-invoicing.

There is no self-signup and no self-serve POS trial. The Moving team sets up your account and loads your menu from your data, then hands over your staff's sign-in details. See get started with Moving POS.

No. The till and the back office use e-mail and password. A PIN exists only on the clock-in and clock-out screen, where attendance is switched on for your account.

There is no link to reset a password yourself. Ask your account's admin to reset it in the back office. After 10 sign-in attempts in one minute, signing in is blocked; wait a minute, then try again.

Super Admin and Admin for every branch, Branch manager for their branch in the back office and the till, Cashier for the till, Barista for the till, opening on the kitchen display, and Warehouse keeper for inventory in the back office. Each role has its permissions, and each person's can be adjusted individually. See staff and permissions.

Anyone with the Apply order discounts permission: they apply a coupon or spend loyalty points. Automatic promotions apply themselves where they are switched on for your account. There is no discount amount typed by hand, and a coupon never combines with a promotion. See discounts and coupons.

Not yet. You can prepare option groups in Menu › Modifiers & Sizes › Option Groups, but neither the till nor the ordering site lets anyone pick them. Sizes work. See sizes and option groups.

Yes, through Branch Prices on a product's size. A delivery app's price comes before the branch price, and the branch price before the base price. See branch prices and availability.

No. Hiding an item turns it off at every branch and on the ordering site too.

By default #1, #2 and so on, starting again with every shift. An admin changes this in Order numbering in Settings: restart every shift, every day or never, a template for the number, and how many digits it has. See order numbering.

At the till, a payment can be split between cash and one other method. There are no partial refunds: the whole order is cancelled while it still can be, which takes it out of sales and puts its stock back, or a return is recorded, which moves no money and restores no stock. See orders, cancellations and returns.

A chime plays on every new order, switched per device with Sound on and Muted. Tap the screen once after opening it so the browser allows sound. Timers turn amber at 5 minutes and red at 10. There is no ticket recall, no filter by order type and no kitchen stations.

They reach the kitchen display at once, with a chime, but staff must accept each one and pick a prep time: 10, 15, 20 or 30 minutes. There is no auto-accept, and a card order appears only once the payment is confirmed. See online orders at the till.

There is no ordering for a later time. And the ordering site doesn't check opening hours, so it accepts orders at any time.

No. A delivery zone is a name and a fee only, though a coupon can carry its own minimum. See delivery zones.

On their order page, which refreshes every 5 seconds. No SMS, WhatsApp or e-mail is sent about the order's status. See your ordering site.

No. The table QR code, where it is switched on for your account, lets seated guests see and pay their open check, or one guest's share; ordering stays with the waiter or cashier. See pay at the table.

Cash on pickup or delivery, always, and card through Paymob in Egypt or Moyasar in Saudi Arabia once the Moving team has set it up. There are no other payment gateways. See online payments.

Not through a technical link. Each delivery app is added as a channel with its own prices, excluded items and commission, and its orders are entered at the till. See delivery apps.

Guests are identified by mobile number at the till, or automatically when they order online. They earn points on every order and spend them as a discount at the till only. By default: one point per 1 EGP, delivery fee excluded, a point is worth 0.01 EGP, the smallest redemption is 100 points, and points never expire. The Moving team switches it on and sets its values for your account. See how loyalty points work.

Neither. In the Loyalty Garden game, players have ranks that come from playing, not spending, and never change what points are worth.

Only iPhone push campaigns to Loyalty Garden app members who said yes to them, where the app is switched on for your account. There is no SMS, WhatsApp or e-mail.

Every report has Download CSV, with English column names and amounts in piastres. Lists such as orders, products, staff and coupons export the rows shown as CSV. There is no PDF export or printing from the back office, and no customers page or customer export. A full export is requested in writing from the Moving team. See sales reports.

From the till: the shift (Z) report and the day report print there, not from the back office. Neither carries a VAT line. See shifts and Z reports.

On the business day of the shift it was rung up in, so a day that runs past midnight stays whole. Online orders count on their calendar day. See business days.

No, there is no peak-hours report today.