Moving POSChecked against the product on
Use points at the till
Look the guest up by mobile number on the Pay screen so they earn their order's points or spend their balance as a discount, and redeem Loyalty Garden vouchers or invite guests to the garden.
On this page
Before you start
- Loyalty points switched on for your account by the Moving team.
- Signed in to the till with a shift open: sign in and open a shift.
- To spend points: the Apply order discounts permission, held by default by Admin, Branch manager and Cashier.
The Loyalty points section sits on the Pay screen, above the coupon. There you identify the guest by mobile number, so they earn the order's points automatically and can spend their balance if they want to.
Look up the guest and spend their points
Step 1: Add the items to the order, then tap Pay.
The Pay screen opens with its Loyalty points section.
Screenshot being updatedA capture from Moving POS in the new Moving look appears here as soon as it ships.Fig. 1 —The Loyalty points section is at the top of the Pay screen, before the coupon. Step 2: Type the number in Guest mobile number and tap Look up.
The guest's balance shows in points with its value in pounds. If the number has no account, you see “No guest on that number — this order opens a new account.”
Step 3: To spend points, tap Use … points.
The button carries the most points that can go on this bill and their value. Once tapped, the line … paid with points appears, with Clear to undo. If the balance isn't enough, you see “No points can be used on this bill.”
Step 4: Finish the payment as usual.
The guest earns this order's points automatically when it is created, whether or not they spent any. See take payment.
Mobile number format
- Egypt: an 11-digit number starting
010,011,012or015. - Saudi Arabia: a 10-digit number starting
05. If you paste a number starting+966, the till turns it into the local form.
Saudi accounts also show the box “The guest agrees to receive offers by WhatsApp or SMS on this number (they can opt out anytime)” and the link Privacy notice — show the guest. The box only records consent: the system sends no marketing messages today.
The Loyalty Garden at the till
If the Loyalty Garden is switched on for your account, the same section holds its tools:
- Invite to the garden: appears once a valid number is typed, and shows a Garden pass: a QR code the guest scans with their phone camera, valid for 10 minutes and good once. Tap New pass if it runs out.
- Garden voucher: type the 8-character voucher code, such as
ABCD-1234, and tap Redeem. The voucher's flowers turn back into points on the guest's balance; then spend them with Use … points. - Garden app member (with the Loyalty Garden app): tap Scan to scan the QR code in the guest's app, or type the code and tap Find. The member's name and ready flowers appear, and under For this guest here their vouchers and offers, each with Apply. The member code changes every minute, and after too many wrong codes member cards pause for 15 minutes.
Inviting needs the Invite guests to the garden permission and redeeming needs Redeem garden vouchers; both are held by default by Admin, Branch manager and Cashier.
Why is there no button to spend points?
Because the guest's balance is below the smallest redemption, the bill has nothing left to discount, or you don't hold the Apply order discounts permission.
Can guests spend their points on the ordering site?
No. They earn points on every online order, but points are spent at the till only. See how loyalty points work.
Can I use points and a coupon on the same order?
Yes. Points are spent on what the items are still worth after the coupon or promotion, down to zero.
A message in English appeared when spending points. What does it mean?
Some refusal messages come from the server in English, for example that the balance is too low, that the amount is below the smallest redemption, or that it is worth more than the order.