Moving StoresChecked against the product on
Take an order from accepted to delivered
Follow an order through three statuses — order, payment and fulfilment — and move it step by step with the buttons on its page: accept, prepare, then ship, deliver or hand over at pickup.
On this page
Before you start
- The Process orders permission, and Confirm manual payments to confirm bank transfers.
An order page shows three badges: the order status, the payment and the fulfilment. Only the buttons allowed at the current stage appear: a main button for the next step, and the rest under More actions.
The statuses
| Badge | Values |
|---|---|
| Order status | Awaiting payment, New, Accepted, Completed, Cancelled |
| Payment | Pending, Authorized, Paid, Partially refunded, Refunded, Failed, Voided |
| Fulfilment | Unfulfilled, Preparing, Ready, Shipped, Delivered, Delivery failed, Returning, Returned |
A shop order: shipping or pickup
Step 1: Accept the order
Open the order from the New tab, click Accept order and confirm.
Step 2: Get it ready to ship
Click Start preparing if you like, then Ready to ship. In the Book a shipment dialog, choose Manual under Carrier, and enter the Tracking number and Courier name if you have them.
Step 3: Hand it to the courier
Click Handed to courier, then Mark delivered when it arrives. The order becomes Completed automatically.
Step 4: Or hand it over at the branch
For a pickup order, click Ready for pickup, then Picked up by customer when they collect it.
A restaurant order: delivery or pickup
Step 1: Accept it with a preparation time
Click Accept order and enter the Preparation time (minutes), from 1 to 240; the page then shows when it should be ready.
Step 2: Prepare it
Click Start preparing, then Ready for delivery, with a Driver name and Driver phone if you like, or Ready for pickup.
Step 3: Hand it over
For delivery, click Out for delivery and then Mark delivered; for pickup, click Picked up by customer.
Payments and problem deliveries
- Bank transfer: when the money arrives, click Mark as paid and enter the Amount received (the full balance due), the Bank reference and Received at. The order shows the Transfer proof if the customer uploaded one, and you can accept before the money arrives by ticking Accept before the transfer arrives.
- Cash on delivery: Mark delivered or Picked up by customer records the cash payment automatically.
- Failed delivery: click Delivery failed and fill in What happened?, then choose Try delivery again, Return to sender for shipments, or Received back at store to put the items back in stock and cancel the order.
- Notes: add a note in the Timeline, and turn on Visible to customer to show it on their order page.
Why can't I see the button for the next step?
Buttons depend on the stage and your permissions, and they disappear when Drinki POS has the order or the store is suspended and the dashboard is read-only.
Can I change an order's items or prices after it is placed?
No. Cancel the order or refund part of it, or create a new order. Editing the address never re-prices the order.
Can a bank transfer be paid in part?
No. Mark as paid records the full balance due only.