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Set up shipping zones and rates
In shop stores, shipping zones decide where you ship, and each zone’s rates decide what shipping costs, how long it takes and who delivers it. You can check any address to see the rates it gets.
On this page
Before you start
- A shop store; restaurant and café stores set delivery per branch, as in pickup and delivery zones.
- The Manage shipping & couriers permission.
In Settings › Shipping & delivery you build your shipping map: a zone for each group of cities, zones or districts, and in each zone one or more rates the customer chooses from at checkout.
Add a shipping zone
Step 1: From the sidebar, open Settings › Shipping & delivery and click Add zone.
Step 2: Write the Zone name in Arabic and English.
Step 3: Click Add areas and search the cities, zones and districts.
Leave the areas empty and the zone covers the whole country.
Step 4: Save the zone, then give it at least one rate.
- The most specific matching zone wins: district, then zone, then city, then the zone that covers the whole country as the Fallback.
- Each zone has one country, and you can turn zones off or reorder them.
- A zone with no rates stops its customers from checking out: No rates yet: customers in this zone cannot check out.
Add a rate
Step 1: In the zone, click Add rate and write the Rate name.
It is shown at checkout, for example “Standard”.
Step 2: Choose the Pricing: Flat rate or By weight.
For a flat rate, enter the Fee. For weight, enter the Base fee, Weight included in the base fee, Extra weight step and Fee per extra step, and a Maximum weight if you want one. Weights are in grams.
Step 3: Choose Delivered by: Your own delivery or Bosta.
Bosta has to be connected first, and it is for stores in Egypt only. Details in ship with Bosta.
Step 4: Set the limits and the delivery time.
Free over for free shipping above an amount, Minimum order and Maximum order, and Delivery from and Delivery up to in days, from 0 to 60.
Step 5: Decide on Allow cash on delivery, then save.
When it is off, cash on delivery is hidden at checkout for this rate.
Check an address
In the Check an address card, pick the City, Zone and District, enter the Order subtotal and Weight (g), then click Check. The result shows the matched zone and how it matched, the rates that apply with their fee and delivery time, and how many rates are excluded by their limits or by being off.
How do I offer free shipping?
Enter an amount in Free over on the rate, and shipping becomes free for orders above it.
Why can’t a customer check out?
Perhaps no zone covers their address, their zone has no active rates, or their order is outside the rates’ limits. Check their address with Check an address.
Which zone applies when more than one covers an address?
The most specific one: district before zone, zone before city, and city before the whole country.